Can I use the Westpac Banking skill for general customer service support? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? How do I dispute a transaction made using Apple Pay? You just need to put your card in, enter your pin number, it will come up with the options such as withdraw, deposit etc, choose the deposit option. “While cheques have a reputation for being old-fashioned, we still receive more than 30,000 cheques from customers every day,” Mr Frazis said. Why is the External Accounts Service being removed? 9:30am - 4pm, Mon - Thurs How do I wear and care for the Centsitive Objects Incognito Pin? Why doesn’t the card number on the merchant’s receipt match my physical card number? "Cheque usage has been falling for many years, with many customers now … Applying to use Business Express Deposit . What do I do with the cheque after submitting it? These may change or we may introduce new ones in the future. Does the Apple Watch work with the Westpac Banking for iPad app? What tablet devices is fingerprint sign in available on? How can I get it using Online Or Mobile Banking? Can all funeral expenses be paid out of the deceased available funds? Simply scan the front and back of your cheque to the Westpac app. When I logged into my Westpac, it was showing that $9500 was pending. Will the terms and conditions for my Westpac Debit Mastercard® and Westpac everyday bank account change as a result of ordering or using Westpac PayWear? How do I make a Pay Anyone payment using Online Banking? Can I make a mobile payment if my mobile is asleep? I sent an invitation to my joint applicant, but the account isn’t open yet. Where can I find out more information about Samsung Pay? This change will mean that: You won’t be able to deposit a cheque into an ANZ account or use an ANZ cheque to make a deposit into other bank accounts after 31 May. Which phones and smart watches can I use Garmin Pay with? Posting your cheques. What can I do as a business with Westpac Online Banking? Is my PayID going to be automatically created? I need another copy of my last month’s statement. If I am going overseas, will I be protected? Are there any fees associated with making an International Payment? What if my Apple Watch is stolen – will someone be able to access my accounts? Why can’t I see eStatements for all accounts that have been closed? Once I’ve enabled the Westpac Banking skill, how do I use it? Mobile Cheque Deposit (27) What is Mobile Cheque Deposit? What is the Digital Safe? How secure is it to set or change my PIN online? Can I access the mobile cheque feature on my tablet? Contact Us; F.A.Q; Top; 13 13 76, 24 hours a day, seven days a week. Can I get the balance of the $5 Hey You credit refunded from my Hey You account? Please login to Westpac Live Online Banking and check your account transactions... Scanned cheques will appear on the next NSW banking day. The information on this page is presented subject to our legal page and any other terms and conditions that Westpac may impose from time to time. 16 November 2020 - Foreign cheques under $500 no longer accepted. A bank cheque requested online that is no longer required can be refunded provided the cheque has not been presented. How do I change my SMS Code mobile number? Repurchasing a bank cheque. I don't recognise a Direct Debit transaction. How do I know if my mobile payment has been successful? How can I customise an invoice number in Biz Invoice? Who can use the Westpac Banking Action for Google Assistant and what accounts are eligible? Who can I talk to? To see if you can apply online for a Westpac term deposit, just check to see if ‘apply online’ is ticked in Canstar’s term deposit tables and visit Westpac’s website. Our notice explains how we use cookies and how you can manage them. Refunding a bank Cheque no longer required. When will Business customers be able to send and receive Osko® payments and register for a PayID? How do I notify Westpac if I’m going overseas? If I delete the Windows App from my phone can I download it again? Which Westpac business accounts are eligible for Osko Payments? Westpac accepts foreign cheques on a case-by-case basis. Can I save and print my letters from my digital mailbox? Westpac Consumer Bank CEO George Frazis said: “While cheques have a reputation for being old-fashioned, we still receive more than 30,000 cheques from customers every day. What is the ‘Monthly Payment Due’ and how is that different from my ‘Minimum Payment Due’ in SmartPlan? Why don't mobile payments on my mobile work at some terminals? We’re here to help make depositing cheques simpler thanks to our new mobile cheque deposits feature. Why would an Australian bank invest in a cheque feature in the app, when they are trying to get rid of cheques altogether? My Westpac Handycard does not have a CVC, what can I do? How do I add my eligible card to Apple Pay from the Westpac Live Mobile Banking App? Can I use Google Pay as backup when I lose my card? We use cookies to secure and tailor your web use. When will the External Accounts Service be removed? (bank feeds). In a statement, Westpac said it had a staged plan to stop accepting and issuing cheques. Can my additional card holder add their card to Apple Pay? Eligible customers can deposit up to $1,000 within a seven day timeframe using Mobile Cheque Deposit. Which cards can I use to make purchases with my mobile? Why do I need to be identified by Westpac? Why do I need to verify my card when adding it to Samsung Pay? This leading Australian bank offers online banking, home loans, mortgages, investment loans, personal finance, everyday transaction accounts, savings accounts, bank accounts, overseas services and more. Do I also need to send the recipient my Account Name? Can I stop the Travel Notifications from being sent to my Apple Watch? Most Westpac ATM's you CAN deposit cheques. I don't remember my Customer ID, where can I find it? Can someone else use the Google Assistant to access my Westpac accounts? Check if your bank offers online deposit. Uniting Online) 3. I need help opening a joint account. What are the Centsitive Objects Slimline Keeper and Centsitive Patch? The cash appears in my online banking but not the cheque. How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? How will I know if I have Digital Mail available? What happens if I miss a SmartPlan Repayment? What is my 4-digit passcode for balance requests and how can I add or change it? What details can I view and manage from Online Banking? Do I need to have my phone nearby to use Garmin Pay? If I perform a factory reset on my Fitbit device or delete my cards from Fitbit Pay, does this impact my physical cards? Depositing a cheque up to $20,000 has never been easier, thanks to mobile cheque deposits*. How do I stop receiving paper statements and receive them electronically? Check … The feature is automatically available to eligible customers. Why am I seeing a message to contact my bank? Which financial institutions offer NPP services? Which Westpac cards are eligible to be added to Apple Pay? Westpac Bank is Australia's First Bank with a range of innovative financial packages to suit your needs. Simply speak to a Westpac Customer Service Representative by calling 132 032. Can I switch off the NFC functionality on my mobile? A fee of $27.00 will apply. What happens if a Term Deposit is held as a security or has a restricted status? How can I view a cheque and/or deposit slip? I want to sell my device and get a new one, how do I make sure no-one can use my cards? I can see my card in my Garmin but the transaction is declining. What is a virtual account number and how is it different from my Card account number? Anonymous. Saver to a Westpac Term Deposit through a Westpac branch), bonus interest will not apply for the relevant month. Can I view my Digital Card details for a co-branded Westpac AMEX card? Do I need an iPhone to use Westpac Mobile Banking on Apple Watch? No waiting in queues to deposit a cheque; Cheques processed overnight; Free service. What is the 'Pay' button in the Westpac Mobile Banking app? Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. What is BPAY View® and how do I register for it? With PayID, does this mean I don’t need my BSB and account number anymore? Is it possible to change a scheduled payment? How does the Westpac Protect™ SMS Code provide extra protection? Will mobile payments work if I have a case on my mobile? Can I use my Online Banking details to sign in to the Westpac App? Depositing a cheque up to $20,000 has never been easier, thanks to mobile cheque deposits*. See the ‘How we pay interest’ section for the bonus interest criteria. “We’ve introduced our Mobile Cheque Deposit feature to offer customers even more choice and convenience in … How do I stop payments to my PayID or de-activate my PayID? I received an SMS notifying me that the deposit wasn't processed, and I have already destroyed the cheque. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. Can I use my Digital Card details to make online transactions? I'm having trouble enabling the Westpac Banking skill. How do I change my Westpac Online daily payment limit? Register here to do your banking securely, when and where you want, using Westpac Online and Mobile Banking. There is nothing you need to do. Do I need to use my card PIN with Google Pay? Westpac New Zealand provides online banking, everyday transaction accounts, home loans & mortgages, credit cards, foreign exchange, insurance, savings and investment solutions to … What if I want to sell my mobile device and get a new one? What do I do if I haven’t received the additional PayWear Accessories I purchased from Winc? Can I add my loyalty or gift cards to my Apple Wallet? if we are able to bank the cheque straight away, a charge of $5 shall apply. How does Westpac for iMessage differ from using the banking features from within Westpac Live? Depending on the foreign exchange rate applicable on the day the funds are returned, the amount debited from your account may be greater than the value of the item credited. What information do you collect and how is it used within the Westpac Banking skill? What is the minimum operating system required to use the app on Apple Watch? Processed by Negotiation. How do I change the Westpac Keyboard default account? To make a deposit, all you need is your card and PIN. ; 27 November 2020 - Last day cheque books will be automatically issued. Can I make payments to friends, pay bills or transfer money using Siri? Essentials. What are my transfer limits for business accounts and how do I change them? Can I continue to get the benefit of my interest free days on new purchases while I have a SmartPlan on my account? When the Westpac Banking for iPad app is updated, will I need to reset fingerprint sign in? Westpac One makes online banking easier, faster and smarter than ever. How do I wear and care for the Centsitive Patch? Is it still the situation where the deposit details don't appear until the next day? What do I do now? How long does a cheque take to clear? Which banking tasks can I perform using the Westpac Keyboard? How do I know the cheque went through if my phone 'died' whilst submitting it? What happens if my application for financial hardship is declined? Are the Samsung Pay transaction limits and PIN the same as the physical card? I've received a message to call Westpac on the ‘Verification Needed’ screen, why? Westpac launches Australian-first feature allowing customers to scan and deposit cheques via the Westpac Live app. How can I manage the signatories for my business account? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Samsung Pay? What do I do? How will my personal information be shared with Apple? What do I do. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. You just need to put your card in, enter your pin number, it will come up with the options such as withdraw, deposit etc, choose the deposit option. You must have the latest version of the Westpac Mobile Banking app and a compatible iOS or Android operating system. Can I add my card to multiple smart devices and wallets? Can I use my Digital Card details for recurring card payments? Have you changed the password length or requirements with the changes to the Online Keypad? This is also a good opportunity to withdraw cash without paying the fee credit union customers normally pay at ATMs. How do I set up fingerprint or quick sign in? How does SmartPlan affect my credit card payments? Through your Westpac App, simply take a photo of the front and back of your cheque and submit the images. Will I still have Westpac Protect™ SMS Code for Tablet Banking? To save having to visit the Branch to get deposit books you can order them online and either collect them or have them posted to you. Can I continue to access my funds prior to receiving my new card? There is no visible impact to our users with the first two points. Can I increase the $20,000 limit which currently applies for a 7-day period? The new cheque deposit solution is the latest in a string of new payment solutions offered by the bank, and the new feature is available now to both iPhone and Android users. Am I protected if someone attempts to open a joint account without my consent? Normal mobile data charges apply. Question or keywords: Find answers. Skip to main content Skip to main navigation. You cannot order cheque books online. I received a response that my card has already been used for this $5 Hey You credit offer. Can I add multiple cards to Apple Pay on my device? Is it possible to change the ATM / EFTPOS limits on my Handycard? We essentially ‘buy the foreign currency cheque’ from you then convert it at the Deposit Foreign Cheque rate at the time of processing and deposit the AUD equivalent (minus any applicable fees) into your account immediately.. What are the permissions I’ll see on my phone and why are they requested by the Westpac Android Mobile Banking App? Which phones or devices can I use Samsung Pay with? Conditions, fees and charges apply. Continue using your Westpac deposit book or your BSB and 9-digit account numbers when depositing through Westpac. If my mobile runs out of battery, or I have it turned off, can I still use it to make a contactless transaction? More success stories Hide success stories. How do I access the mobile cheque deposit feature? If a cheque is deposited using a Smart ATM, the deposit will reflect immediately, and the cheque will take 5 business days to clear. Where do I find my Digital Mail in Online and Mobile Banking? We’re here to help make depositing cheques simpler thanks to our new mobile cheque deposits feature. Can I cancel a SmartPlan once I have set it up? How do I dispute a card transaction in Westpac Online and Mobile Banking? As a Business customer, how will Osko® and PayID payments change my bank statement or export? What should I do? I received an email from Westpac. What is my 4-digit passcode and how can I add or change it? What can I view in my transaction history? I entered the incorrect amount of the cheque when I scanned it, what do I do? Why do I need to input the value when it’s on the cheque? Now, it has confirmed that it will phase out cheques as a means of payment after June 25, 2021. Which cards are eligible for a Digital Card? There is a limit as to how much you can deposit using Westpac Mobile Cheque Deposit. To save time by depositing your cheque(s) in the Express Deposit facility at your branch. Why? NAB recommends you consider the internet banking terms and conditions document before making any decisions regarding this product.. I scanned a cheque yesterday but it’s still not showing in my account today. Funds will usually become available after a further 3 business days. How long will it take for estate funds held in bank accounts to be released? Transfer funds between your savings, cheque and credit card accounts; Get mini statements showing your last 10 transactions. I deposited a cheque using my mobile but it was rejected, why? What's changing? What happens if I suspect fraud or want to dispute a transaction on credit or debit cards? Am I eligible for a bank account in Australia? Are Westpac Keyboard transactions secure? Westpac Bank is Australia's First Bank with a range of innovative financial packages to suit your needs. Is my card eligible to set or change my card PIN online? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? They can cash and cheques - the deposits you make at Westpac, either with a teller or through a Business Express Deposit box TIPS FOR YOUR TRANSITION TO AUSTRALIA POST 1. Westpac accepts foreign cheques on a case-by-case basis. A cheque account for your business. How long will it take for the cheques to appear as a deposit in my account? Who can use the Westpac skills and what accounts are eligible? Do I still get reward points when I use Garmin Pay? Sign in to Westpac Live Online Banking Sign in to Westpac Live Online Banking. Which iPhone devices are eligible to use Westpac for iMessage? Applying to use Business Express Deposit To find out more information of the applications and features available, simply speak to a Westpac Customer Service Representative by calling 132 032 . Westpac’s Consumer Bank Chief Executive George Frazis said the Mobile Cheque Deposit feature was designed to give customers more choice and convenience. How do I set payments to be approved by 2 or more people? The feature is also underpinned by the Westpac Live secure online banking platform. What happens if I don’t want to set up 4 digit passcode immediately after downloading the new app? Where do I find my messages and alerts on Westpac Online Banking? How do I remove a card from their Fitbit Pay? Not available on certain personal and business accounts including savings, credit card and term deposit accounts. A fee of $12.00 will apply. Will I see the purchases I make using Westpac PayWear on my statement? Is the fingerprint that unlocks my iPad also able to access the Westpac Banking for iPad app? How do I set up a recurring payment online? By continuing to use this site we assume you're ok with our notice. Australian banking group Westpac announced on Monday the launch of its Mobile Cheque Deposit feature. Need Help? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? How do I set up mobile payments on my mobile? How do I use my PayID to receive payments? A page in Westpac Online Banking doesn’t look right, looks or behaves strangely, or has additional unfamiliar fields. 9:30am - 5pm, Fri Eligible customers can deposit up to $1,000 within a seven day timeframe using Mobile Cheque Deposit. 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