Children 3 - 12 are surcharged. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. See 8,247 traveller reviews, 9,165 candid photos, and great deals for Iberostar Punta Cana, ranked #16 of 37 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. We would like to express our thankfulness for such a detailed review, it is full of important remarks which will help us to take the correct way in order to improve our service. By no means its a 5 star place as they advertise on their own website (btw booked directly with them). … We were allowed to use the two buffets (Punta Cana and Dominicana) and the performance hall was located on the Dominicana side (as well as the casino and disco. Iberostar Punta Cana is located on the far left of the complex, followed by Dominicana, Selection Bavaro (family) and Grand Bavaro (luxury, the one with the boat). The bedroom building was very nice, overlooking the outside bar. I can't pin it down to one thing but I will speculate it's either the, Dear Bill, We really appreciate you notifying us of your concerns related to your recent stay with us. At Iberostar we aim to please our guests in all aspects, so we will take note of your suggestions and will study the viability of extending our range. Iberostar Punta Cana. Book Iberostar Grand Bavaro, Bavaro on Tripadvisor: See 12,693 traveller reviews, 15,029 candid photos, and great deals for Iberostar Grand Bavaro, ranked #1 of … This is an eco-friendly resort which uses refillable glass bottles for the room and you must refill them yourself, carrying them to the lobby to be refilled over tiles and without them being clean(what could go wrong?) Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant. We were allowed to use the two buffets (Punta Cana and Dominicana) and the performance hall was located on the Dominicana side (as well as the casino and disco. Own or manage this property? During this stay we invite customers to get to know our Club through a presentation. Our guests praise the pool and the helpful staff in our reviews. Fechar Hotel Voo + Hotel Precisamos que selecione um destino, hotel ou uma das sugestões apresentadas. My only "complaint" is that the restaurants require a reservation and are limited to maybe 1 stay, depending on length. Iberostar Bávaro Golf Club - Just moments away from the beaches of Punta Cana, this Dominican Republic golf course is a gem among gems. I had not. Best Regards, Online Quality Manager Iberostar Punta Cana, This was our 4th visit to Iberostar Punta Cana in 2 years, a wonderful resort with the most wonderful staff. Please do not hesitate to contact us any time you need it. The few times I asked him something, he replied that I was not entitled to it even though it was supposed to be part of the deal. We will not review every detail of your valuable feedback, but we want you to rest assured that we have taken the proper notes and shared them with our management team who will take the corrective measures in attempt to improve our service delivery. Set in a palm grove. Dear Guest, Thank you so much for choosing our hotel as your holiday destination and for taking the time to share the details of your experience among us. Was due to write this previously, however, time flew and passed quickly. Once again, thank you again for you comments. The food was good and one of the highlights of the experience. Room with a private balcony with garden view. We didn't realize this until four days later when we inquired about the costs at the spa. We opted for the romantic Star Class suite, Distinction collection. Yes, dry cleaning and laundry service are offered to guests. Parts of the hotel were being refurbished so the view from our room was a little dull but as I say we don't spend much time there so it did not impact our stay at all. Iberostate Bavaro Golf & Club, Punta Cana: Hours, Address, Iberostate Bavaro Golf & Club Reviews: 4.5/5 Sincerely, Quality Manager Iberostar Punta Cana, My boyfriend and I stayed at Iberostar Punta Cana in September 2019 and are currently looking to book a return trip this September (providing the crisis has eased). Our concierge seemed very nice and pleasant but completely useless. There are more places to choose from in the Bavaro area. The balcony overlooked the side of the complex, towards the next hotel (Riu Palace). At other resorts you have to pay extra for the luxurious beds and cabanas by the beach, but at Iberostar, they were plentiful and available to all. Kind Regards, Quality Manager Iberostar Punta Cana, The complex is very pretty and well laid-out. always friendly and willing to help. Rooms facing the pool may increase the noise levels, Dear guest, We want to thank you for sharing your opinion on Tripadvisor, we are very pleased to read that you had such a pleasant time at our hotel Iberostar Punta Cana. After reading reviews, I had thought I had prepared myself for the *Hard sell and resort environment. The buffet was good but redundant. Food and drink - we love all types of food so although the buffet may get repetitive, if you are creative and love food then it doesn't matter as you can mix and match every evening. A lovely and special touch, thank you Kathryn. Maximum of 2 children through the age of 2 stay free in existing beds when sharing a room with at least 2 adults. Carretera Arena Gorda Playa Bávaro, Punta Cana, Bavaro, Punta Cana 23000 Dominican Republic, All linens sanitized in high-temperature wash, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. In no way do we want to make the participants feel pressured. Ok, there are 2 good things about this place: beach itself and WiFi. There were always employees sweeping the sand. Firstly, we sincerely appreciate your words towards our staff who are characterised by their kind and helpful manner, and we do receive so many compliments about them. Once again, thank you for all your praises, we would be honored to count with another opportunity to host you in the future. This was our 4th visit to Iberostar Punta Cana in 2 years, a wonderful resort with the most wonderful staff. Both were very nice and seemed to enjoy their jobs very well. Set in a palm grove. Iberostar Punta Cana, Bavaro: See 8,245 traveller reviews, 9,165 photos, and cheap rates for Iberostar Punta Cana, ranked #16 of 38 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. (Tip: learn some basic Spanish phrases pertaining to alcohol (for drink orders), diner and drinks, and different ways to say "no thank you".) Our experienced staff brings guests’ visions to life as they cater to their every need. The maid did a great job. Restaurants & Bars. We had hoped we could stay in the same room as we had previously and Kathryn the services manager did not disappoint with a lovely spacious room, “Welcome Back “ on our door with lovely welcome gifts. - So if 3 Argentinian guys have left a review - we are here! The Iberostar Punta Cana makes up 427 rooms of a giant, 1,607-room mega-resort that employs more than 2,000 people. The staff for the most part is great. Which popular attractions are close to Iberostar Punta Cana? The steakhouse restaurant on the beach was the best. Iberostar came up as I searched so I went for it. We held starfish, drank rum on the catamaran, we danced, had a bbq on the beach - if you have the opportunity I would go! Iberostar Bávaro Golf Club. Reservar Estadias por a partir de USD 203. This is the version of our website addressed to speakers of English in the United States. Alguns dos nossos hotéis são só para adultos Javi, a smiley and energetic reception team member made us feel comfortable and safe as soon as we arrived which was lovely after such a long trip. Best Regards, Online Quality Manager Iberostar Punta Cana. Are there opportunities to exercise at Iberostar Punta Cana? This is the version of our website addressed to speakers of English in the United States. Iberostar Punta Cana - All Inclusive 5 Star Hotel - Dominican Republic. 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Maria and another member of staff (I cannot remember his name) joined us as waiters/waitresses around the pool area and would ensure you were kept well watered!!!! We went there early enough to get a chair but I would say there was always one available. Although the entertainment team provide activities throughout the day they aren't pushy unless they know you are really willing to join in! See more questions & answers about this hotel from the Tripadvisor community. We are delighted to learn that you have been overall impressed with the quality of our facilities and service offered. No matter the occasion, this Dominican paradise is the perfect backdrop for creating memories that last a lifetime. No mosquito net and the patio door was missing the exterior handle. https://www.iberostar.com/en/hotels/punta-cana/iberostar-punta-cana Must book). Book Iberostar Punta Cana, Bavaro on Tripadvisor: See 8,245 traveller reviews, 9,165 candid photos, and great deals for Iberostar Punta Cana, ranked #16 of 38 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. Our entire stay was stress-free and we made some great memories - we shall return, we are not sure when but soon we hope. Yes, free parking is available to guests. Each time we would have to settle for an incorrect order, or send them back to rectify. There's an Iberostar golf course but we didn't use it. Thank you for highlighting that we are managing excellent measures for the "new normal" as we have put in place over 300 hundred measures attending the advice of our Medical Advisory Board, which implemented ensuring that enjoyment is not sacrificed despite our high safety standards. The room was large, the bathroom very nice. 4-night All-Inclusive Stay with Spa, Golf, Tours and more at Iberostar Selection Bávaro for 2 in Junior Suite 4 Nights All-Inclusive Stay in Punta Cana for two $2,240 Best regards, Quality Manager Iberostar Púnta Cana, One week in February 2019 with Air Transat. Best Regards, Online Quality Manager Iberostar Punta Cana. The waitress found her smile after being tipped. Book Iberostar Punta Cana, Bavaro on Tripadvisor: See 8,245 traveller reviews, 9,165 candid photos, and great deals for Iberostar Punta Cana, ranked #14 of 37 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. The only downside was the room service. We do hope though to have another opportunity to host you again as we want you to witness our improvements. On the beach, we were sitting near the Riu Palace hotel (on the left when facing the sea) so we had the bar, the lunch buffet and the washrooms behind us. Book through the hotel though, not the salesman on the beach because you just never know. Six on-site a la carte restaurants (dining restrictions apply), two international buffets, and a grill/snack bar create a unique dining experience at this Punta Cana resort. It was like, Dear Cassie, Thank you for taking the time out of your day to write to us and share this review of your recent holiday at our hotel and for your considerately kind comments regarding our staff. Iberostar Bavaro is located along one of the Dominican Republic’s most beautiful beaches. The sand was so soft and walking along the beach felt like paradise - especially when the sun was setting. One of our top picks in Punta Cana. Adult guests can fully rejuvenate with Aliveness. Iberostar Dominicana will bring you closer than ever to Punta Cana’s natural paradise with its beachfront location, tropical gardens, and family-friendly amenities. The lay out felt comfortable and everything was a short walk away. "if any one can give advice appreciate. Henry and Damien greeted us after checking in, we discussed having visited only 8 weeks earlier, dinner reservations and Henry suggested we should consider membership; a lovely welcome ! Great experience and the staff were. Its exquisite gastronomy and great entertainment make this a very tempting place. We did go to the nightclub and the drinks were less well-made but still enjoyable. The lunch buffet on the beach was also very good. Beach restaurant. Confirmation that we were able to exceed your expectations is spectacular news for us. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. His vision and hard work are clearly displayed, as the layout features a challenging and picturesque course with lakes, streams, desert-like features, and a stunning cascade. It is located right on Punta Cana beach which was one of the best in the world. Now £119 on Tripadvisor: Iberostar Punta Cana, Dominican Republic. The only thing I would suggest is more hangers. This golf course in Punta Cana, designed by PB Dye, is just twenty minutes from the airport. We are disheartened that we could not meet your expectations. The food is edible if bland. Which room amenities are available at Iberostar Punta Cana? When we arrived, there was hardly anyone in the lobby and no one to offer us the expected welcome drink. The staff are brilliant - they tend to your every need and query but beyond the reception, the bar, restaurant staff and the entertainment team were spectacular. It is open every day of the year. -Raymundi from the restaurant by the ocean and pool is fantastic. Book Iberostar Punta Cana, Bavaro on Tripadvisor: See 8,242 traveller reviews, 9,164 candid photos, and great deals for Iberostar Punta Cana, ranked #16 of 37 hotels in Bavaro and rated 4.5 of 5 at Tripadvisor. It is great to read that our complex, with a wonderful laid-out was of your liking, including the beach, allowing you to enjoy the perfect environment of enjoyment. All inclusive (generous, varied buffets for all meals). The drinks were lovely too - we mainly ordered Pina Coladas, Shirley Temples and Rum and coke. Claim your listing for free to respond to reviews, update your profile and much more. The grounds are very well kept .The beach and pool areas are nice if you can find a spot to sit. All the reception staff were warm and welcoming but one outstanding member of staff was Henry at Guest Services. Warmest regards, Quality Manager Online Coral Level by Iberostar Selection Bavaro, Stayed in November, 2019. It is a unique, undulating course with some level ground and features that make for a memorable game, such as lakes, streams, desert-like … The sea was beautiful, on one day we had a little rain and it got a bit choppy but it was still lovely to swim in. have the option to play games, play volleyball or football or the beach or simply have a drink and watch - some of the highlights of our holiday came from the entertainment team - especially the wonderful 'Bruno Mars' and the 'father' of the group who checked on us everyday. The grounds were well-maintained and there were many restaurant options, although many of them were closed due to Covid. The rooms were nice, big and clean, although somewhat plain and not particularly luxurious. And you can find them all in an all-inclusive getaway at Iberostar Selection Bávaro. Best Regards, Online Quality Manager Iberostar Punta Cana, I'll start with the positives. Finally, we can assure you that the Vero Water on the property is completely consumable and healthy, it has nothing to do with the water in the sink. During Covid, they managed to keep a buffet open while taking measures to keep it safe. Came with a family to puntacana iberostar hotel coral level. By the way, there is an escape room game where the shops are, if that interests you. Some seaweed yes but that is normal and each morning staff were on the beach removing it. Anyhow, my review: - Room was clean and very well presentable. Directly on the beautiful, sandy beach of Bavaro (Punta Cana). We went to Buffet Higuey more often than not but there is also Hispaniola on the Dominicana side. Rooms come with a flat-screen TV. Iberostar Punta Cana All inclusive 4-star property with pools, private beach, full-service spa Spend the day relaxing at Iberostar Punta Cana All inclusive's private beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. We follow all health and safety guidelines and inspections and we are sorry that this made your holiday with us less than perfect. There was a “cleaning service requested” button which we loved. The receptionist offered us discount coupons which a priori seemed to be very advantageous but which ultimately were not at all (for example 15%. The bedroom is not a huge deal to us as we only spend time in there to shower and sleep. Prices are calculated as … newer had this problem before. The coffee really leaves something to be desired; it tasted like salt. Directly on the beautiful, sandy beach of Bavaro (Punta Cana). Fish much better than meat. Located in the Bavaro district in El Cortecito, 8.1 miles from Punta Cana, Iberostar Dominicana boasts an outdoor pool and spa centre. Nearby attractions include Bavaro Beach (1.7 miles), Vivaldi Cigars (4.1 miles), and Escapology (4.2 miles). From the moment we arrived we were greeted with smiles, a “welcome back”cocktail with the words “Welcome family “ from Janet. Bartenders were all very pleasant. Please see our partners for more details. Normally I would stay at the Reserve Paradisus Punta Cana, but it was all booked up so I turned to look for 4-5 star place which would offer 2 bedroom suite. Each room at this resort is air conditioned and features a flat-screen TV. Yes, Iberostar Punta Cana offers an airport shuttle for guests. Is parking available at Iberostar Punta Cana? Nevertheless, we are sorry for the other aspects where we could not exceed your expectations. Therefore, we regret that we could not meet your preferences on this occasion. -Variety of food is great, many choices to choose from, delicious as well. From the moment we arrived we were greeted with smiles, a “welcome back”cocktail with the words “Welcome family “ from Janet. The beach was beautiful and clean and the water was clear. Conveniently located restaurants include Chic Cabaret & Restaurant Punta Cana, Montserrat Manor Restaurant, and Herman 311 Bar & Restaurant. Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The gardens were absolutely beautiful. We ate in the American Diner - it was ok. We preferred the buffet so decided not to try the other restaurants but we heard good things about the seafood on the beach. It is also very satisfying for us to learn that you are already arranging to return on September again, it will be an honour to welcome you back, until then we wish you all the best. Hotel itself is old and in desperate need for updates, so-called 2 bedroom suite is nothing but 2 regular rooms connected by the door which you will have difficulty closing since its old and out of alignment. This luxurious hotel is designed especially for vacations for couples and for families with children. Own or manage this property? Dear Guest, Thank you for taking out of your time to share your experience on TripAdvisor regarding your stay at our hotel. The grounds are beautifully maintained , the beach was amazin raked daily by tractor to be smooth and iliminate any seaweed that washed up. As, Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Punta Cana on this fourth ocassion and we want to thank you for sharing your experience with others. The property is dotted with tropical gardens and 75 bungalow-style buildings. We got a bottle of champagne when we arrived. Beach restaurant. Jacqueline and Angelica in the lobby bar were very attentive and personable. The nightclub is fun and a great way to socialise - we made some amazing friends which we never took the number of!!! Also, we regret that you have suffered a digestive disorder whilst in our hospitality; we have no medical reports of this type of illness. Iberostar Punta Cana is located on the far left of the complex, followed by Dominicana, Selection Bavaro (family) and Grand Bavaro (luxury, the one with the boat). I can say with 100% honesty that during our 7-night stay they literally did not get our room service order correct a single time. The upper middle-range resort has 600 guest rooms. Michael from La Espanola is also fantastic, very attentive and great demeanor. Top room amenities include a minibar, air conditioning, and a flat screen TV. We had a great time and would definitely return again. Iberostar Punta Cana is located along the stunning Bavaro Beach in the island's northeast coast of the Dominican Republic. Our goal in the Iberostar chain is to offer a high quality experience in our guests' vacations. family with two kids. I expect this problem is unique to Covid since typically all restaurants would be open, but for us it was frustrating as we’d have to walk to 2 or 3 restaurants to find one that was open after being given wrong info. The shower, fridge bar and balcony were good. After spending some days by the pool versus the beach, we decided the atmosphere around the pool was much more enjoyable - rare for us as we love the beach. Note: The IBEROSTAR Punta Cana has 302 standard rooms distributed in two 4-story buildings. Taxes and fees that are shown are estimates only. I cannot wait to return . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If Iberostar is reading this, please just get your act together with your room service ;), Dear Guest, Thank you for staying at our hotel and for sharing this outstanding review. Marcamos-lhe quais são os familiares para que possam ir todos. Some rooms feature a seating area where you can relax. For tennis, book the day before, rackets and balls available free of charge. Also, nobody was able to tell us which restaurants were open and when. It had a beautiful wildlife fountain with flamingos and other birds. The Iberostar Punta Cana is a 5-star all-inclusive hotel. Response from QualityManagerDR, Quality Manager DR at Iberostar Punta Cana. Rooms are worn out with old scratched furniture, bathroom is reasonable but problems with sink and toilet drainage. Dear guest, We are grateful to you for choosing Iberostar for your latest holiday, and for sharing the experience with us. Located in the Bavaro district in El Cortecito, 8.1 mi from Punta Cana, Iberostar Dominicana features an outdoor pool and spa center. Explanation Of The Bahia Resorts in Punta Cana - July 3, 2020 Grand Bahia Room & A La Carte Requests - Revised March 19, 2019 A Detailed guide to AI's in the D.R. In fact, cleanliness was paramount throughout the complex. We will be really honored to welcome you back. Iberostar Punta Cana - All Inclusive 5 Star Hotel - Dominican Republic - Call Toll Free: 1-888-774-0040 or Book Online Occupancy limits :- 3 adults, 2 children, 4 total combined. Still having same problem tempreture in the room barely gets below 30 of Celcius . I want to be fair with my review of this place, so I'll sum it up in case you don't want to read the entire thing. Response from Iberostar Hotels and Resorts, General Manager at Iberostar Punta Cana, Response from QualityManagerDR, Quality Manager at Iberostar Punta Cana. Previous visit to Iberostar Punta Cana Iberostar preferences on this occasion to get a chair but I say... Work out in the room was clean and very colorful night stay with so many happy memories once again we. You need it us less than perfect a reservation and are limited to maybe 1 stay, on. 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