We came in and got a day bed with an amazing view. We appreciate your comment and hope to receive you again in the future. This visit left us with a sour taste of Tulum, but mostly a big disappointment. We were offered drinks in order to stay, but we have had enough. Book Casa Malca, Tulum on Tripadvisor: See 447 traveller reviews, 846 candid photos, and great deals for Casa Malca, ranked #58 of 166 hotels in Tulum and rated 4 of 5 at Tripadvisor. I was excited to visit here. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. 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With a capacity for weddings up to 200 people, we are the choice of the best Wedding Planners in the region and would love to be part of the beginning of this new and important chapter of your life. It’s not worth what they charge . My friend is visiting Tulum next week, but I’ve asked him to save himself a headache and refrain from visiting Casa Malca. (Thursday at 11am). I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. The managers were also rude! Best regards, Watch out people if you intend to come experience this place as a day visit DON'T DON'T AND DON'T, it believe this is gonna be my worst review to post yet. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Went to the beach after wards and again major lack in service and hospitality. Knowing the hype around the resort and going into this trip with high expectations, I … Casa Malca: The Perfect Day Stay-cation! Happy Sunday Krewe! Do not come here if you are not staying in the hotel. However, Casa Malca differs because $45.50 is simply the entry fee and the other $45.50 can be spent however you desire at the restaurant and beach club. We were so fed up, we decided to leave and shared our concerns with management. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Casa Malca sounds like it’s completely gone downhill compared to what I read about its previous days, and was by far the biggest tourist trap, waste of money, and overall disappointment of our entire trip. I went on a Saturday a little after noon maybe. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy. Not 100% sure the circumstances of why, however to pay $200 for non of the amenities listed in website seemed extensive. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. Day pass was $100 per person with $50 redeemable on food/drink. Wanna know the best Tulum Instagram spots? Also service/gratuity is NOT included whatsoever and then after dinner the waiter told us he can only accept cash tips...?? We came here for pictures and we paid the money and got in. I’ve traveled to many places in Mexico and stayed at resorts, hotels, all-inclusive, etc. Expedia, Inc. is not responsible for content on external Web sites. Any reviews I read said you were welcomed warmly for a day pass....... that wasn’t my experience. If you’re looking to take Instagram pictures here don't even try if you aren't a guest at this hotel, they will try to charge you extra in addition to the fee you pay to get in. Casa Malca, Tulum: 433 Hotel Reviews, 828 traveller photos, and great deals for Casa Malca, ranked #53 of 165 hotels in Tulum and rated 4.5 of 5 at Tripadvisor. What they didn't tell us or better what they said was you can use everything except for the pool and lobby( everything is basically 2 restaurant wanna be, only outdoor seating, It is a tourist trap scam scam scam. Book Casa Malca, Tulum on Tripadvisor: See 461 traveller reviews, 864 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. Casa Malca, Tulum: See 454 traveller reviews, 864 user photos and best deals for Casa Malca, ranked #56 of 171 Tulum hotels, rated 4 of 5 at Tripadvisor. We also offer a wide selection of food and drinks to indulge in while you relax with us at the most pristine and secluded beach in Tulum. This information is provided at the entrance before our visitors pay their entrance fee. During the day, we inform at the access door before visitors pay their entrance fee, that we handle a minimum consumption of 100 usd, this includes the use of our facilities and beach club. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Planned to spend our last full day at Casa Malca and it did not disappoint! Members can access discounts and special features. Day pass was $100 per person with $50 redeemable on food/drink. Free breakfast is served daily. Let me give you tea, if you just want pictures go through the restaurant next door and on to the house take your pictures and leave. Don’t waste your time coming here if you aren’t staying on the actual hotel property. Breakfast was horrible, services was slow. The fact that they charge SO much and don’t even let you see the two main attractions is honestly vile. (Thursday at 11am). Dear Guest, Due to the current sanitary COVID-19 situation we are all living in, we want to inform that Casa Malca is redesigning all its hygiene processes to guarantee new security measures within our installations for all our guests, customers, commercial associates and staff; with the objective of fulfilling the stablished norm. Sooooo, nice place . We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. !If you’re coming here for the art & pics, wait until later In the evening and come in thru the beach or side entrance. Please check you have entered your email address correctly. Book Casa Malca, Tulum on Tripadvisor: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 171 hotels in Tulum and rated 4 of 5 at Tripadvisor. After this incident our server was no where to be seen. Book Casa Malca, Tulum on Tripadvisor: See 466 traveller reviews, 868 candid photos, and great deals for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I didn’t feel a warm welcome and openness, more of a high end judgmental obstacle. We arrived and settled in our beach beds, we were asked to moved (by our server who I think had too much to drink the night before) not sure why we had to move, but we complied. Casa Malca offers its guests an indoor pool, an outdoor pool, and complimentary bicycles. Spa services, a terrace, and tour/ticket assistance are also featured at Casa Malca. I was able to get one meal and a drink before adding more money. !just to get in and that didn’t even include the two MAIN sights (the hanging wedding dress couch & the chandelier bar). All rights reserved. I had higher expectations based on TA reviews and hotel website. Day pass was $100 per person with $50 redeemable on food/drink. There are 4 ways to get from Cancún to Casa Malca, Tulum by bus or car. Please see our partners for more details. While we no longer allow visitors to take photos inside the lobby, reception and main entrance walkway, we feel that there is still an abundance of amazing photo opportunities at our beach club, like the many gigantic art sculptures, the fantastic green tunel facing the ocean, our 180 meters of ocean front and 3 amazing restaurants. Again nice, great vibes. WiFi is free in public spaces. Casa Malca, Tulum: See 454 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #56 of 170 hotels in Tulum and rated 4 of 5 at Tripadvisor. Great scenery though ,but you can get that at papaya playa beach club. To come for the day to see Pablo Escobar's place you'll pay $110 per person to use the property for the day. You can enjoy a drink at the bar/lounge. Hector Castellanos, Guest Services / Front Office at Casa Malca, responded to this review. All around this place is fabulous. Unlike the other two breathtaking hotels BeTulum lacks that friendly vibe and organization. Famous because it was Pablo’s house or part of it was? My fiancé and I came to Casa Malca for a 5 day stay over the Christmas/New Year holiday. Day pass was $100 per person with $50 redeemable on food/drink. Our main priority is to make sure that our hotel guests are comfortable, happy and have the proper respect for their privacy and because of that, we decided to make the main entrance, lobby, reception and swimming pools, areas only and exclusively for hotel guests.We also have now a special entrance for our visitors. Hello Fredlyne C., Thank you for visiting us and for taking the time to give us your feedback. As you know, I went to Mexico for New Years and it was trip that was needed. Staff(some ) are very nice , you can tell they are overworked, stressed. We can't tell if you're a human or a bot. Best regards. One of the most impactful aspects of our stay was the amazing service we received by Crystian while relaxing at the beach. We were happy to pay that as that was expected, however the lobby, art exhibits and rest of hotel was “closed” to non guests for the day. Book Casa Malca, Tulum on Tripadvisor: See 463 traveller reviews, 864 photos, and cheap rates for Casa Malca, ranked #55 of 174 hotels in Tulum and rated 4 of 5 at Tripadvisor. It was unorganized, you had to wait an hour or so for a beach bed, wait a longggg time for your food/ drinks . I mean the wait is just horrible! Neither of us had any cash left after spending it all just to get in, so we had to take a taxi to an ATM, then come back and tip our waiter... completely crazy and inconvenient that an establishment of this stature doesn’t even allow credit credit card tips? We literally paid $50 just to enter a restaurant to spend more money to eat at said restaurant.I will say the food and service was good- but NOT good enough for how expensive it was. However, Casa Malca was the biggest disappointment! Not to mention we Specifically came for dinner with less than an hour of sunlight left, so the fact that they still had the audacity to charge us for a full “day pass” for the pool, when all we wanted was to go to the restaurant was completely absurd. Review tags are currently only available for English language reviews. To finish creating your account, please click the link we just sent to. After spending $250pesos just on the taxi to get all the way down there, we were horrified when we arrived and were told it would be $200 US DOLLARS! Best regards. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 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